Q: Who do I contact with a question about my purchase, ticket or reservation?
Q: What is Foundem?
Q: How does Foundem's Result Explorer work?
Q: Which sites do you search?
Q: Will Foundem work in any web browser?
Q: How do I search for open-jaw or multi-leg flight itineraries?
Q: Can Foundem help me find senior discounts?
Q: Why is a flight that I know exists missing from my search results?
Q: Does Foundem guarantee that it will find the lowest airfaires and other least expensive products?
Q: What suppliers does Foundem search for me?
Q: What is the cost of using your service?
Q: How does Foundem make its money?
Q: Can I link directly to any of Foundem's searches?

Q: Who do I contact with a question about my purchase, ticket or reservation?
A: Foundem is not directly responsible for any products bought through any of the suppliers featured on our site. We don't have a record of your transaction, so if you have any queries relating to your purchases we suggest contacting the supplier directly via their website. If you can't remember which supplier you purchased from, checking your credit card statement or re-entering your search will sometimes serve as a reminder.

Q: What is Foundem?
A: Foundem is a new kind of Search Engine. We are not a retailer, and we don't actually sell anything. Instead, we present you with the best bargains from hundreds of different sources, all in one place. Key benefits include:

• Save time and money by searching dozens of sites at once.
• Automatically compare prices and other features from many sites side-by-side.
• Discover deals from providers that other sites miss, such as EasyJet and JetBlue. We feature bargains from providers you won't find via the online travel agencies and other shopper comparison sites. The small and independent suppliers often offer substantial savings over larger suppliers.
• Purchase directly from the brands that you trust. Foundem takes you directly to the supplier's website, often to within just a few clicks of purchase.

Q: How does Foundem's Result Explorer work?
A: Our interactive Result Explorer panel on the left hand side of the results page allows you to refine your search criteria and rapidly home in on exactly what you are after.

• Range : You can set a minimum or maximum price to fit your budget, quickly eliminating products that are either too cheap or too expensive.
• Keyword : You can filter down to results that contain a particular word, particularly useful for narrowing down to a particular hotel, for example.
• Selection : View all the options returned or narrow down to just a few, if for example you have a preferred airline.
• Column Sorting: Still can't decide? You can sort by many parameters, including price.
• Details : Click on the "Details" link to be transferred to the supplier's site and explore further or make a purchase.

Q: Which sites do you search?
A: Our goal is to provide comprehensive coverage of the domains we cover. To that end, we are continually adding more sites to our search.

Q: Will Foundem work in any web browser?
A: To date, we have tested using Internet Explorer and Mozilla Firefox on PCs, and Mozilla Firefox on Macs. While we haven't done anything to be incompatible with other web browsers, we have not tested in other environments. Javascript and Cookies must be enabled for our site to work properly.

Q: How do I search for open-jaw or multi-leg flight itineraries?
A: At present, we only offer the capability to search for round-trip or one-way flights.

Q: Can Foundem help me find senior discounts?
A: Most providers require you to contact them directly to receive senior discounts. Foundem won't be able to offer senior discounts online until more of the websites we search offer them.

Q: Why is a flight that I know exists missing from my search results?
A: Foundem accesses inventory of relevant travel providers in real time. If a particular airline, hotel chain, or car rental agency does not appear, it sometimes means that there is no availability for the date and time you have chosen. Also, if a particular travel provider's Web site is having performance problems, we may not be able to find the flight you wanted from that provider (we end our search of a site if it does not return results within a certain period of time.) The best way to test this is to go directly to the airline's website, enter the same search, and see if you are able to complete the search on their site. In most cases, you will find that you are unable to complete the transaction. However, nobody is perfect, so if you still think that we're missing a particular flight erroneously, we would really appreciate it if you'd take the time to let us know by dropping us an email at imperfections@foundem.com. We will do our best to correct the problem as soon as possible.

Q: Does Foundem guarantee that it will find the lowest airfaires and other least expensive products?
A: Foundem searches hundreds of sites to find you oustanding deals. While Foundem won't offer the best price every time, the probability that it will find the best bargain, including the lowest airfaires, is very high.

Q: What suppliers does Foundem search for me?
A: Foundem searches a wide variety of different suppliers for you and features results from online travel agencies such as LastMinute and Expedia, consolidators such as eBookers.com and Hotels.com, and the sites of the travel providers themselves, companies such as JetBlue Airways, Ryanair, FlyBe, EasyJet, British Airways, Starwood hotels, Intercontinental hotels, EasyCar, Avis, and Dollar rental cars.

Q: What is the cost of using your service?
A: Nothing! We earn our revenues from the companies that advertise their products and services through us. Just click on the product you like best and we'll take you directly to its source for free!

Q: How does Foundem make its money?
A: We are a new kind of search engine, not a travel agency or store. This means that you don't purchase anything directly from us. Instead we find the best deals for you, and then let you choose where you want to purchase from. In most cases your selected provider will pay us a commission if and when you complete a purchase. This gives you the flexibility to purchase your chosen product from the suppliers you trust at a price you know is competitive.

It is important to us that your search results are as comprehensive, independent, and objective as possible. We therefore have chosen not to exclude from our searches retailers that currently do not pay us any commision. These commision-free providers are listed where we believe that they have something unique to offer you.

Q: Can I link directly to any of Foundem's searches?
A: Yes you can. So far we have implemented this facility for our Book searches. To link directly to our price comparison results for a specific Book, simply use the following URL structure: "http://www.foundem.co.uk/book-search/isbn/nnnnnnnnnn.jsp", where "nnnnnnnnnn" is the ISBN of the Book.

Here are a few examples:

  http://www.foundem.co.uk/book-search/isbn/9780552151481.jsp  -  Links to our price comparison for the book "Bill Bryson's African Diary"

  http://www.foundem.co.uk/book-search/isbn/9780099464464.jsp  -  Links to our price comparison for the book "The Time Traveler's Wife"

  http://www.foundem.co.uk/book-search/isbn/9780815341062.jsp  -  Links to our price comparison for the book "Molecular Biology of the Cell"

  http://www.foundem.co.uk/book-search/isbn/9780815341307.jsp  -  Links to our price comparison for the book "Essential Cell Biology"